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Senior Operations Associate

1 month ago

Bengaluru, Karnataka, India ASSPL - Karnataka Full time
About the Role

We are seeking a highly motivated and analytical Sr. Ops Associate to join our Operations Excellence Team at ASSPL - Karnataka. The ideal candidate will have a strong ability to solve problems, simplify processes, and execute in the space of operational and supply chain excellence.

Key Responsibilities

Ensure seller / vendor operational performance delivery inline with targets
Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience and making decisions with internal and external stakeholders
Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time
Create, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
Retrieve and analyze data using Excel, Access, SQL or other data management systems

About the Team

The Operations Excellence Team is designed to guide and assist sellers to ensure seamless experience while working with Amazon systems. As a part of the team, the primary role will be providing all reasonable support to sellers in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the seller to get well versed with various Amazon tools and provide on ground support to assess inputs like Vendor Returns, Returns Disputes etc. The team will be responsible for helping in undertaking on ground training of new sellers. These tasks include, but are not limited to, assisting in Returns Order Creation and Planning management process, interacting/coordinating with the sellers, identifying and correcting errors, maintaining records of work received and work performed etc. In addition to being a support associate grooming seller's to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.

Requirements

- Bachelor's degree
- 1+ years of sales experience