Retail Operations Director

6 hours ago

Solapur, Maharashtra, India beBeeRetail Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Senior Retail Operations Manager

About the Role

Bridlen is a premium shoemaker dedicated to craftsmanship, timeless design, and honest shoemaking. We are opening our flagship store in Bombay and are looking for an experienced Store Manager to lead operations, build a strong team, and deliver an exceptional customer experience that embodies Bridlen's values.

Key Responsibilities
  • Leadership & Team Management:
    • Foster a culture of excellence, accountability, and customer-first service.
    • Set and track performance goals for the team.
  • Customer Experience:
    • Ensure every customer receives premium, personalized service.
    • Resolve escalations with professionalism and empathy.
    • Build long-term relationships with clients and repeat customers.
  • Sales & Growth:
    • Drive sales performance and consistently achieve store targets.
    • Monitor KPIs and implement strategies for improvement.
    • Support and execute in-store events, launches, and brand activations.
  • Operations & Inventory:
    • Manage daily store operations to ensure efficiency and quality.
    • Oversee inventory, stock levels, and replenishments.
    • Generate weekly/monthly reports on sales, customer insights, and operations.
  • Visual Merchandising & Brand Identity:
    • Maintain Bridlen's premium retail standards in displays and presentation.
    • Ensure the store reflects craftsmanship, timeless design, and attention to detail.
    Requirements
    • 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
    • Proven success in leading teams and achieving sales targets.
    • Strong people management, communication, and problem-solving skills.
    • Passion for artisanal products, craftsmanship, and premium customer service.
    • Proficiency with POS and inventory management systems.
    • Fluent in English; Hindi/Marathi.
    • Self-motivated, detail-oriented, and able to work in a dynamic retail setup.

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