Transaction Quality Assurance Specialist

4 days ago


Dombivli, Maharashtra, India beBeeTransactionQuality Full time ₹ 90,00,000 - ₹ 1,80,00,000
Job Description

Lead the charge in quality assurance by driving continuous improvement initiatives for transactional quality and delivery. Collaborate with cross-functional teams to manage call quality, client-related KPIs, and evaluate the effectiveness of TQ interventions.

Strengthen quality management processes and frameworks to enhance quality delivery. Accurately capture SLA/SLO metrics, report on client needs, and set up customized processes to meet client expectations.

Drive process control, compliance, and audit requirements. Provide feedback to front-line recruitment teams on new hire quality and support quality floor operations.

Key Responsibilities
  1. Manage Transaction Quality functions effectively
  2. Drive initiatives to closure
  3. Provide leadership, direction, and motivation to build high-performing teams
  4. Develop and implement process improvements initiatives
  5. Support Quality and Compliance teams in audits and follow-ups
Required Skills & Qualifications
  • People Management skills
  • Excellent Communication skills
  • Data Handling/data interpretation skills
  • Transition management skills
  • Process Orientation, Planning, Decision-making, Data handling, and Ability to prioritize tasks
Benefits

Work in a dynamic environment where you can apply your skills and expertise to drive business growth and improve quality delivery. Join our team and be part of a collaborative culture that fosters innovation and excellence.

Others

Be an integral part of our organization's mission to deliver exceptional customer experiences through quality-focused initiatives.



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