
Transaction Quality Assurance Specialist
4 days ago
Lead the charge in quality assurance by driving continuous improvement initiatives for transactional quality and delivery. Collaborate with cross-functional teams to manage call quality, client-related KPIs, and evaluate the effectiveness of TQ interventions.
Strengthen quality management processes and frameworks to enhance quality delivery. Accurately capture SLA/SLO metrics, report on client needs, and set up customized processes to meet client expectations.
Drive process control, compliance, and audit requirements. Provide feedback to front-line recruitment teams on new hire quality and support quality floor operations.
Key Responsibilities- Manage Transaction Quality functions effectively
- Drive initiatives to closure
- Provide leadership, direction, and motivation to build high-performing teams
- Develop and implement process improvements initiatives
- Support Quality and Compliance teams in audits and follow-ups
- People Management skills
- Excellent Communication skills
- Data Handling/data interpretation skills
- Transition management skills
- Process Orientation, Planning, Decision-making, Data handling, and Ability to prioritize tasks
Work in a dynamic environment where you can apply your skills and expertise to drive business growth and improve quality delivery. Join our team and be part of a collaborative culture that fosters innovation and excellence.
OthersBe an integral part of our organization's mission to deliver exceptional customer experiences through quality-focused initiatives.
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