Reservation Coordinator

1 week ago

Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 12,50,000
Hotel Reservation Coordinator Job Description

About This Role:

We are seeking a highly motivated and organized individual to coordinate hotel reservations, handle guest inquiries, and maintain accurate records.

Key Responsibilities:
  • Daily Tasks: Handle incoming guest calls & emails, provide information about hotel services, and manage daily workloads.
  • Communication: Maintain effective communication skills, a keen eye for details, and a professional approach during guest interactions.
  • Reservations: Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
  • Customer Service: Provide excellent customer service by handling complex inquiries and requests.
  • Relationship Building: Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
  • Problem Solving: Identify, analyze, and solve problems effectively.
  • Guest Engagement: Proactively follow up and engage with guests throughout their journey at the hotel to enhance their overall experience.

Requirements:

To succeed in this role, you will need excellent organizational and communication skills, a keen eye for detail, and a professional approach to guest interactions.

What We Offer:

This is an exciting opportunity to join our team and take your career to the next level. As a Hotel Reservation Coordinator, you will have the chance to develop your skills and knowledge, work in a fast-paced environment, and contribute to the success of our hotel.

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