Reservation Specialist

2 days ago

Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 5,47,968 - ₹ 8,61,584
Reservations Coordinator

We are seeking a highly skilled Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues promptly and professionally.

Job Summary:

The successful candidate will be responsible for communicating with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns.

Key Responsibilities:

  • Proactive Communication: Communicate with guests to provide timely and accurate responses regarding hotel policies, amenities, local attractions, and other relevant information.
  • Issue Resolution: Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Team Collaboration: Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Upselling Opportunities: Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Loyalty Programs: Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Guest Relationships: Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Data Management: Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
  • Performance Tracking: Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.

Qualifications and Skills:

  • Prior experience in hospitality, customer service, or a similar role is preferred but not required.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.

About Us:

We are a leading chain of backpacker hostels with over 60+ locations across India, providing a perfect pit-stop for travelers to relax, rejuvenate, and experience India's rich heritage in a clean, safe, and smart environment.

Benefits:

  • A competitive salary package.
  • A fun and dynamic work environment.
  • Opportunities for career growth and development.

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