
Phone Call Collection Specialist
1 week ago
We are seeking experienced representatives to provide customer service support and collections via phone calls.
The ideal candidate will have experience in RCM/DME for at least one year and be able to work independently as part of a team.
Key Responsibilities:- Assess and resolve inquiries, requests, and complaints over the telephone, ensuring customer inquiries are resolved at the first point of contact.
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets by ensuring efficiency measures are met in accordance with performance targets and process guidelines.
- Maintain effective work procedures according to client process workflows and policy guidelines.
- Strong verbal and written communication skills
- Neutral accent and good adoption to US culture
- Ability to resolve customer queries in the first point of contact
- Professional, courteous, friendly, and empathetic demeanor
- Active listening skills and good data entry & typing skills
- Ability to multi task and handle fast-paced environment
- Team player with ability to contribute to process improvement ideas
- Opportunity to work in a dynamic and growing industry
- Chance to develop skills and expertise in customer service and collections
- Flexible working hours and schedule
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
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