Phone Call Collection Specialist

1 week ago


Bareilly, Uttar Pradesh, India beBeeCollections Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Representative

We are seeking experienced representatives to provide customer service support and collections via phone calls.

The ideal candidate will have experience in RCM/DME for at least one year and be able to work independently as part of a team.

Key Responsibilities:
  • Assess and resolve inquiries, requests, and complaints over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets by ensuring efficiency measures are met in accordance with performance targets and process guidelines.
  • Maintain effective work procedures according to client process workflows and policy guidelines.

Required Skills and Qualifications:
  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills and good data entry & typing skills
  • Ability to multi task and handle fast-paced environment
  • Team player with ability to contribute to process improvement ideas

Benefits:
  • Opportunity to work in a dynamic and growing industry
  • Chance to develop skills and expertise in customer service and collections
  • Flexible working hours and schedule

Others:
  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling


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