
Accounts and Billing Collection Expert
5 hours ago
We are seeking a detail-oriented and organized accounting professional to join our team as an Accounting and Payment Specialist. The successful candidate will be responsible for managing the entire billing and collections process, from preparing invoices to following up on payments.
This is a key role in our organization, and we need someone who can provide excellent customer service while maintaining accurate records and meeting deadlines.
- Billing and Invoicing:
- Generate accurate and timely invoices for subscriptions and usage.
- Verify prices, discounts, and taxes before sending invoices.
- Attach detailed usage reports to each invoice.
- Issue corrected invoices or credit notes after approval.
- Send reminders and make follow-up calls/emails to customers with outstanding payments.
- Record promises to pay and escalate risks to the team.
- Support simple payment plans after internal approval.
- Download daily settlements from payment gateways and banks.
- Apply each receipt to the right invoice.
- Clear short payments or unknown receipts within the agreed timeline.
- Reconcile Stripe and bank statements.
- Help create Goods and Services Tax (GST) compliant invoices.
- Manage e-invoice reference numbers.
- Verify Tax Deducted at Source (TDS) details and collect certificates.
- Collate monthly usage data from systems and partner portals.
- Match partner costs to customer billing and flag any gaps that affect margins.
- Update weekly reports on collections health, aging of unpaid invoices, and open disputes.
- Prepare month-end schedules, including lists of unapplied cash and disputes.
- Maintain accurate customer master data (billing contacts, tax details, payment terms).
- Prepare renewal pro-formas and ensure invoices are released on time.
- Keep standard operating procedures current.
- Raise data issues in the customer relationship management system or billing system.
Requirements:
- Bachelor's degree in Finance or related field.
- 0-2 years of experience in billing, accounts receivable, or collections (internships count).
- Basic understanding of invoicing, GST, e-invoicing, and TDS is a plus.
- Proficient in Excel/Google Sheets; comfortable using accounting tools and a customer relationship management system.
- Strong written and verbal communication skills; firm yet customer-friendly approach to collections.
- Detail-oriented, organised, dependable, and eager to learn.
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