Client Support Professional
2 days ago
Job Description:
">We are seeking a highly skilled Client Support Associate to join our team.
">This role involves providing exceptional support to our clients through various communication channels, including phone, email, and chat.
">The ideal candidate will have strong problem-solving skills, be able to multitask, and possess excellent oral and written communication skills.
">As a Client Support Associate, you will be the primary point of contact for our clients, resolving their issues efficiently and effectively.
">You will also play a key role in ensuring that our clients have a seamless experience with our products and services.
">Responsibilities include troubleshooting and resolving client issues, communicating with internal teams, and maintaining accurate records of client interactions.
">Our Client Support Associate will work collaboratively as part of a dynamic team to ensure that our clients receive the highest level of service and support.
">Key Qualifications:
">• High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
">• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
">• Excellent oral and written communication skills;
">• An unerring attention to detail;
">• The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
">Benefits:
">• Transportation allowance
">• Canteen Subsidy
">• Night Shift allowance as per process
">• Schedule Adherence Bonus
">• Health Insurance
">• Tuition Reimbursement
">• Incentive components campaign wise
">• Work Life Balance
">• Rewards & Recognition
">• Internal movement through IJP
">What We Expect You To Have:
">• High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
">• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
">• Be Flexible in working hours which is a must.
">• Excellent oral and written communication skills;
">• An unerring attention to detail;
">• The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
">• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
">• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
">• Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
"] ,-
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