Regional Sales Support Manager

3 weeks ago

Mumbai, Maharashtra, India DP World Australia Full time
Key Responsibilities:
  • Assist the Director of Sales with daily tasks, reports, and other assignments.
  • Support the sales team in onboarding new customers.
  • Ensure SCO sales adhere to established pricing and credit policies; assist the team with the smooth execution of FF businesses as needed.
  • Oversee the monthly outlook of Regional Sales Managers (RSMs).
  • Monitor and record sales leads for SCO and overseas markets.
  • Document meeting minutes and follow up on action items from weekly RSM meetings.
  • Prepare and maintain reports on sales performance, pricing tools, and analytical data. Share these reports regularly with FF LT Sales incentives as needed.
  • Prepare and submit daily sales reports (DSR) as per customer requirements.
  • Ensure all HO reports are made available on time and BOB updated.
  • Track and monitor sales growth cadence.
  • Prepare customer quotations using the Cargorunner system.
  • Coordinate and follow up with operations (India/Overseas) after receiving customer nominations.
  • Submit SOPs and quotes to the operations and billing departments for execution, with assistance from sales and pricing.
  • Provide timely updates to customers on shipment statuses.
  • Follow up on invoices and documents to be sent to customers.
  • Escalate and resolve shipment execution issues in collaboration with pricing, sales, operations, or finance teams.
  • Visit customers with the sales team for monthly or quarterly reviews.
  • Circulate meeting minutes (MOM) and ensure completion of action points.
  • Participate in joint sales calls with respective sales personnel as needed.
  • Engage in cross-selling and deep-selling to existing corporate customers.
  • Conduct follow-ups on payments with corporate customers.
  • Serve as the central point of contact for branch sales support teams, ensuring effective communication and coordination. Facilitate the smooth execution of sales processes and initiatives across all regions.
  • Standardize and implement best practices for reports, MIS, manuals, quote formats, SOPs, etc. Develop Geo/ Product-specific strategies and presentations. Keep the country capability deck updated and comprehensive (In conjunction with Comms and Marketing). Create case studies for all products (Work with Digital Marketing team).
  • Conduct market research and competitor analysis to support strategic decision-making.
  • Track and analyze sales performance metrics to identify trends, opportunities, and areas for improvement.
  • Assist in the onboarding and training of new sales support staff.
  • Manage the CRM, ensuring content accuracy and adherence to requirements. Train new joinees within 2 days of joining and provide quarterly refresher training.
  • Provide ongoing support and guidance to branch sales support teams to ensure alignment with national sales objectives and standards.
  • Perform any other activities as sought by the Director-Sales FF for daily management of FF Sales.Qualifications & Competencies:
    • Graduate with 5+ years of relevant industry experience.
    • Sound knowledge of the Ocean Freight industry.
    • Excellent communication and interpersonal skills.
    • Advanced sales and customer service skills.
    • Process-centric.
    • Strong analytical skills with proficiency in MS Excel and presentations.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Detail-oriented with strong organizational and multitasking abilities.

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