Executive Team Leader

1 week ago

Ghaziabad, Uttar Pradesh, India beBeeTeam Full time ₹ 42,00,000 - ₹ 70,00,000
Leadership Opportunity

Job Overview:

We are seeking a skilled and experienced team leader to manage a group of professionals handling background verification processes, including employment, education, and address verifications. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

Key Responsibilities:

  • Lead, motivate and supervise a team of BGV call centre executives ensuring high performance and productivity.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with internal standards.
  • Oversee the timely closure of verification cases while adhering to defined turnaround times.
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments.
  • Ensure strict adherence to data privacy, confidentiality and security protocols.
  • Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

  • Graduated in any discipline.
  • Minimum 3 years of experience in a call centre environment preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and ability to manage multiple priorities in a fast-paced environment.

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