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Technical Support Specialist

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Job Overview

The Production Service Developer role is crucial to the global delivery of critical patient safety and financial revenue. This team supports clients on a 24x7x365 basis, providing Millennium and Soarian Solutions support in Asia Pacific, Australia, and the US. The complex technical issues that require troubleshooting and analysis are handled by these employees, who apply code changes to fix/resolve problems.

This position involves collaborating with the development team on issues requiring code changes, identifying the segment of code contributing to the issue. As a member of this team, you will:
  • troubleshoot and analyze intermediate technical coding issues submitted by internal or external clients.
  • triage and escalate incidents, problem management issues, and urgent issues requiring more in-depth knowledge to appropriate internal resources.
  • provide release support for go-lives and code deployments.
  • effectively use and navigate development processes and code repositories.