Astrology App Support Specialist

1 week ago

Davangere, Karnataka, India beBeeExpert Full time ₹ 50,00,000 - ₹ 80,00,000
Customer Support Expert

We are seeking an exceptional Customer Support Expert to join our team. As a key member of our support team, you will be the first point of contact for users on our app.

Your primary responsibility will be to provide prompt and empathetic support to users via chat, calls, and email regarding various app-related issues.

Key responsibilities include:

  • Responding promptly to user inquiries and resolving complaints in a timely manner.
  • Providing guidance and support to users who require assistance with astrology-related sessions and app features.
  • Troubleshooting and resolving customer issues, escalating complex cases when necessary.
  • Maintaining accurate records of customer interactions and feedback to facilitate process improvement.
  • Collaborating with other departments (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.

Requirements:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.

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