Customer Service Advocate

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 48,00,000 - ₹ 80,00,000
Customer Service Representative

About this role:

This is a customer-facing position that requires excellent communication skills and problem-solving abilities.

We are seeking a highly active, energetic, and empathetic individual who can provide exceptional support to our customers.

Key Responsibilities:
  • Verify customer addresses for orders through phone calls.
  • Manage end-to-end customer interactions across various channels.
  • Handle returns and exchanges with professionalism and efficiency.
  • Gather customer insights and feedback to improve products and services.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with teams to ensure smooth order fulfillment and a positive customer experience.
  • Identify patterns in customer queries and suggest process improvements.
Required Skills and Qualifications:
  • 1-2 years of customer service experience.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Highly energetic and empathetic individual with a customer-centric attitude.
  • Comfortable using CRM tools and navigating a fast-paced environment.
Benefits:

This role offers the opportunity to work in a dynamic environment and contribute to the growth of a reputable organization. If you possess excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

Additional Information:

Please note that this is a general job description and may be subject to change based on business needs. We appreciate your interest in this role and look forward to reviewing your application.

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