Transformational Customer Advocate

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,00,00,000
Customer Success Business Partner

We are seeking skilled professionals to join our team as Customer Success Business Partners. As a key member of our customer success department, you will be responsible for building and maintaining strong relationships with our customers, driving adoption and retention of our products and services, and ensuring overall customer satisfaction.



Key Responsibilities:
  • Develop trusted advisor relationships with customers to identify and guide them to their goals
  • Oversee the customer onboarding process and move quickly to achieve value
  • Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy
  • Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000
  • Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities
  • Act as the primary point of contact for the customer and coordinate the deployment of resources to address the customer's issues, including managing escalations
  • Conduct regular on and off-site meetings to understand and discuss the customer's business requirements or issues and explore how we can help address and resolve these issues
  • Serve as the 'voice of the customer' and provide feedback on how we can better serve them to maximise customer success and retention

Requirements:
  • 5-8 years experience in International Customer Success (Preferably US and UK)
  • Any Qualification
  • Skills:
    • Client management: 5+ years' experience
    • Self-starter who can work independently and be a team player
    • Strong project management and organisational skills
    • Excellent relationship building skills, including at senior levels
    • Prioritise tasks and manage time in a fast-paced environment
    • Excellent verbal and written communication skills, including business presentations
    • Attention to detail is a must
    • Resilience to keep going when faced with challenges
    • Ability to learn new ideas and approaches quickly
    • Good knowledge of product would be advantageous

Benefits:
  • Comfortable working from Chennai office (Nungambakkam)
  • Flexible shift timing: US Shift (6 PM – 3 AM)

Others:
  • Apply now by sending your resume
  • Know someone who fits the bill? Feel free to share this opportunity

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