Process Associate

2 weeks ago

Hyderabad, Telangana, India Genpact Full time

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Responsibility

As a Process Associate in the Digital Crimes Unit, you will work as a part of the Customer Security organization within Information Security. Your primary responsibilities will include:

  • Protecting client customers based on data, patterns, and alarms.
  • Identifying malicious activity on client's customer network based on both historic and emerging trends.
  • Assigning phishing tickets in the queue and reviewing, categorizing, or labeling content reported in the case related to video, text, image, or other relevant data.
  • Actively reviewing content for Inappropriate video, image, Title/Thumbnails, and other content for compliance to our policies and being able to categorize the content.
  • Analyzing, examining the content which could be in image, video format daily.
  • Identifying content which comes under abuse catalog and sending it for further investigation.
  • Training other team members regarding the daily tasks whenever important and requested by the manager.
  • Communicating inside the company with members of the same team or other teams to accomplish the allocated tasks and duties.
  • In an investigative role or equivalent anti-abuse or information security experience. Knowledge of current or emerging trends in the threat landscape (e.g., Phishing, Scams, Malware, Payment Fraud, Content Complaints, etc.).
  • Ability to navigate and identify malicious activity where it exists within a website.
  • Ability to document data points contributing to a decision on whether a violation of our policies exists on a customer's website.
  • Ability to be thorough while maximizing performance.
Requirements

Minimum qualifications/skills required for this role include:

  • Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree).
  • Requirements skills:
    • Content reviewer/moderation experience (Optional).
    • Need to have knowledge on CRM tool, understanding of firewalls.
    • Need to have hands-on experience on social sites, basic knowledge on cybersecurity (Phishing, Malware, Spam).
    • Good MS Excel & MS Power Point presentation skills.
    • Excellent proficiency with written English and with neutral English accent.
    • Excellent verbal and written communication skills, including the ability to explain technical concepts.
    • Generates ideas, and critically evaluates future scenarios.
    • Encourages and facilitates cooperation and results orientation.
    • Identifies and acts upon opportunities for continuous improvement.
    • Fosters an environment of collaboration and a strong customer service culture.
    • Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.

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