Senior Technical Writer

4 weeks ago

Pune, Maharashtra, India Red Hat India Private Limited Full time

About the Role:

The Red Hat Customer Content Services team is seeking a Senior Technical Writer to join our Red Hat Enterprise Linux (RHEL) Product Documentation team in India. As a key member of our team, you will create and maintain high-quality technical documentation that accompanies Red Hat offerings, available online through the Red Hat Customer Portal.

Key Responsibilities:

  • Develop complex technical documents, including feature descriptions, installation guides, and release notes, using industry best practices.
  • Collaborate with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation.
  • Work closely with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release.
  • Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters.
  • Partner with documentation team members to inventory, organize, and publish content using Red Hat tools.
  • Review content analytics to understand customer impact, create user stories, and influence future content creation decisions.
  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience.
  • Keep up to date on our offerings, customer use cases, and support issues.
  • Master the use of our documentation toolchain, including the publishing platform and issue tracking.

Requirements:

  • Fluent written and verbal communication skills in English, with a keen eye for detail.
  • Proven record of writing documentation and procedural materials for multiple audiences.
  • Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs.
  • Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives.
  • Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements.
  • Exposure to style guides, minimalism principles, content journeys, and topic-based documentation.
  • Demonstrated aptitude for continuous learning.
  • Firm understanding of the software development life cycle (SDLC).
  • Experience working with Agile development methodologies and fast delivery.
  • Experience working with version-controlled repositories, Git is preferred.
  • Experience working with DITA is preferred.
  • Knowledge of operating within a Linux environment is a plus.
  • Familiarity with open source philosophies and Red Hat products is a plus.

About Red Hat:

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat:

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO):

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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