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Technical Writer
1 month ago
About the Role
We are seeking an experienced Technical Writer to join our OpenShift Dev Ecosystem documentation team at Red Hat CCS. As a key member of our team, you will be responsible for creating high-quality, customer-facing technical documentation for our OpenShift Dev Ecosystem products.
Key Responsibilities
- Develop complex technical documents, including feature descriptions, installation guides, and release notes, using industry best practices.
- Collaborate with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation.
- Work closely with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release.
- Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters.
- Partner with documentation team members to inventory, organize, and publish content using Red Hat tools.
- Review content analytics to understand customer impact, create user stories, and influence future content creation decisions.
- Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience.
- Keep up to date on our offerings, customer use cases, and support issues.
- Master the use of our documentation toolchain, including the publishing platform and issue tracking.
Requirements
- Fluent written and verbal communication skills in English, with a keen eye for detail.
- Proven record of writing documentation and procedural materials for multiple audiences.
- Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs.
- Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives.
- Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements.
- Exposure to style guides, minimalism principles, content journeys, and topic-based documentation.
- Demonstrated aptitude for continuous learning.
- Firm understanding of the software development life cycle (SDLC).
- Experience working with Agile development methodologies and fast delivery.
- Experience working with version-controlled repositories, Git is preferred.
- Experience working with markup languages, AsciiDoc is preferred.
- Knowledge of operating within a Linux environment is a plus.
- Familiarity with open source philosophies and Red Hat products is a plus.
