Senior Technical Writer/Business Analyst

1 month ago


Pune, Maharashtra, India Hexagon India Full time
About This Role

We are seeking a highly skilled Senior Technical Writer/Business Analyst to join our team at Hexagon India. As a key member of our documentation team, you will be responsible for creating, editing, and maintaining high-quality technical documentation for our Enterprise/SAAS application.

Key Responsibilities
  • Mentor junior writers and contribute to the development of technical documentation standards.
  • Collaborate with cross-functional teams, including developers, product owners, and quality assurance, to create and edit product documents.
  • Develop and maintain online help content, knowledge base articles, and other documentation assets.
  • Participate in requirements grooming and planning, and contribute to the estimation and planning of documentation projects.
  • Review and approve installation qualifications, system requirements specifications, and server sizing documents.
  • Act as a project manager to plan, execute, and deliver complex writing projects.
  • Provide high-level estimates for multi-sprint projects and review operation qualifications to ensure they meet quality standards.
  • Resolve documentation issues and correct impacted documents.
  • Develop and maintain documentation templates and ensure consistency in branding and formatting.
Requirements
  • Bachelor's degree in Computer Science, Computer Information Systems, or a related field.
  • 5+ years of experience in technical writing and documentation.
  • Excellent writing and communication skills, with the ability to adapt to different styles and formats.
  • Extensive knowledge of Adobe RoboHelp, MS Office applications, and image and video editing tools.
  • Knowledge of Scrum development framework, Jira, and Confluence.
  • Knowledge of Salesforce knowledge base and working with knowledge base articles.
  • Knowledge of HTML and CSS.
Preferred Qualifications
  • Master's degree in Computer Science, Computer Information Systems, or a related field.
  • Experience with salesforce knowledge base and working with knowledge base articles.
  • Knowledge of HTML and CSS.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical writing and documentation, we encourage you to apply for this exciting opportunity.



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