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Technical Writer

1 month ago

Pune, Maharashtra, India Xplor Full time
Job Description

As a Technical Writer at Xplor, you will play a crucial role in creating and maintaining high-quality documentation for our internal and client-facing products. This includes API, training, troubleshooting documentation, and feature guides. Your primary focus will be on planning, creating, and editing technical content to ensure effective communication across the team.

Key Responsibilities:

  • Update and maintain the knowledge base, manuals, training, and support documentation.
  • Develop and maintain a system with the product and development teams to deliver documentation before new feature releases in Confluence.
  • Analyze information required for developing or updating policy, procedure, and form documentation.
  • Translate technical information into clear, readable documents for non-technical personnel.
  • Work with product teams to deliver support documentation and feature guides as part of the product development life-cycle.
  • Ensure timely delivery of content to support our go-to-market activities.
  • Coordinate and collaborate with other content owners (Product, Product marketing, and Support teams).
  • Standardize content across platforms and media.
  • Write, review, and maintain API documentation for API users, such as API reference docs and developer guides in Stoplight.
  • Work with Product Operations to ensure standardization of our tooling and approach to consistent documentation process for all of our global teams.
  • Continually evaluate and seek feedback on our documentation.

Qualifications:

  • Proven working experience in technical writing of complex documentation.
  • Familiarity with API documentation tools such as Swagger, Stoplight, and knowledge of REST APIs.
  • Advanced skills in Markdown, JSON, and YAML for REST API documentation.
  • Experience with creating and maintaining Release notes for feature releases.
  • Ability to translate technical language into simple and concise English appropriate for the target audience.
  • Advanced skills in using Confluence, SharePoint, MS Office suite.
  • Experience in content strategy and information architecture methodologies, techniques, and implementation.
  • Experience with tools such as Draw.IO and Miro.
  • Experience with developing content following the Agile development methodology.
  • An understanding of cloud-based software and SaaS.
  • Motivated by a fast-paced environment where you will have to constantly adapt.
  • You're a true team player who knows that we all have to sometimes roll up our sleeves.
  • You will support teams across Australia, New Zealand, United Kingdom, USA, and India, and being able to work across multiple time zones is advantageous.
  • You align with our four core values and you're simply a good human.