Client Experience Specialist

4 days ago

Mumbai, Maharashtra, India beBeeExpertise Full time ₹ 30,00,000 - ₹ 50,00,000

At StepOne, we redefine experiential marketing by merging creativity and flawless execution.

Our mission is to design captivating, multi-sensory brand experiences that leave a lasting impact.

As a Client Servicing Expert, you will be responsible for managing client relationships and ensuring seamless service delivery.

The ideal candidate will possess excellent communication, negotiation and presentation skills.

  • Act as the primary point of contact for your portfolio of clients
  • Manage end-to-end client servicing from brief to flawless event delivery
  • Collaborate with internal teams to bring ideas to life
  • Manage multiple accounts, ensuring quality, profitability and timely delivery
  • Identify opportunities to grow accounts through upselling & cross-selling

Key qualifications include:

  • 2-3 years of experience in client servicing (corporate events, conferences, experiential marketing, media or advertising)
  • Proven success managing large-scale clients/projects independently
  • Strong multitasking and problem-solving abilities
  • Knowledge of event production processes, budgets and timelines
  • Ability to work flexible hours during event schedules

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