Client Experience Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeRepresentative Full time ₹ 9,00,000 - ₹ 15,00,000
Customer Service Representative

As a customer service representative, you will be the face of our company, interacting with clients through various communication channels.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely manner.
  • Escalate complex issues to relevant departments as necessary.
  • Collaborate with internal teams to ensure seamless issue resolution.
  • Develop and maintain knowledge of our products and services to provide accurate information to clients.
  • Utilize analytical skills to identify trends and opportunities for improvement.

Required Skills:

  • Strong customer service skills and experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of SQL and database management.
  • Proficiency in Microsoft Office and Google Suite.

Preferred Skills:

  • Zendesk or similar ticketing system.
  • Customer support experience.
  • Familiarity with Userpilot, MySQL database, Jira, Slack, and other relevant tools.

Qualifications:

  • Bachelor's degree in a related field.
  • At least 1+ years of experience in customer service or a related field.

If you are a detail-oriented and customer-focused individual looking to join a dynamic team, please apply for this exciting opportunity

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