
Beauty Department Director
3 days ago
We are seeking an accomplished and skilled professional to lead our beauty department in achieving business growth, maintaining operational excellence, and delivering exceptional customer service.
- The successful candidate will be responsible for driving sales growth through strong technical expertise in skin & hair services, sales orientation, and team leadership.
Sales and Business Growth:
- Achieve sales targets for beauty products.
- Develop and implement strategies to increase upselling, cross-selling, and renewals to enhance customer satisfaction.
Customer Excellence:
- Maintain a high Net Promoter Score by delivering exceptional service standards.
- Conduct client consultations, resolve concerns, and ensure timely package execution and follow-ups.
Operations and Compliance:
- Ensure adherence to Standard Operating Procedures, maintain hygiene and equipment upkeep.
- Track product consumption and manage stock effectively.
- Ensure accurate documentation and system entries.
Team Leadership:
- Recruit, train, and motivate the beauty team to achieve their best performance.
- Allocate work, manage rosters, and monitor team performance.
- Conduct regular meetings, share promotions/incentives, and resolve grievances.
Requirements:
- 4–7 years of experience in a leadership role with at least 2 years of experience in a similar department.
- Degree/Diploma in Cosmetology / Beauty Therapy / BDS + Cosmo.
- Strong technical knowledge in skin & hair services, sales-driven with proven ability to achieve targets.
- Excellent leadership, communication, and interpersonal skills.
- Client-centric with strong problem-solving ability.
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