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Leading Workforce Manager

3 weeks ago

Kottayam, Kerala, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 13,00,000

We are seeking an experienced Workforce Management professional to join our organization in Kottayam. The ideal candidate will have expertise in workforce planning, capacity management, forecasting, and scheduling with a proven track record of supporting large-scale operations and driving efficiency through data-driven insights.

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Drive automation and process improvements in WFM systems and reporting.

The successful candidate will possess 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment. They should have strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring as well as proficiency in WFM tools and MS Excel (advanced level preferred). Excellent analytical, problem-solving, and communication skills are also essential.

Key Responsibilities:

Workforce Planning: Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.

Performance Monitoring: Monitor real-time adherence, shrinkage, and service levels across business units.

Data Analysis: Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.

Process Improvement: Drive automation and process improvements in WFM systems and reporting.

Requirements:

  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).