
Director of Staff Planning and Optimization
2 weeks ago
We are seeking a seasoned Workforce Management Director to drive strategic initiatives and lead a high-performing team.
About UsWe are a global talent advisory infrastructure that leverages our breadth of services to build total talent models generating maximum business value for clients. Our diverse team recruits operations clients globally and takes pride in playing an important role in achieving client business goals.
The Job- Develop and implement workforce management strategies aligning with business objectives.
- Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.
- Collaborate with senior management and clients to create long-term workforce plans supporting business growth and scalability.
- Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
- Foster a culture of continuous improvement, encouraging innovation in workforce management practices.
- Forecast staffing requirements based on historical data and predictive analytics.
- Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
- Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
- Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
- Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
- Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
- Analyze workforce data to identify trends, variances, and areas for improvement.
- Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.
- Serve as the primary point of contact for workforce management-related matters with clients.
To succeed in this role, you will need:
- Proven experience in workforce management or a related field.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with stakeholders at all levels.
- Leadership skills with the ability to motivate and develop a team.
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