
Key Player
4 days ago
Job Overview
We are seeking a skilled and detail-oriented professional to join our team as an Operations Analyst. This role is responsible for supporting data management, client reporting, and problem resolution.
About the Role
The Operations Analyst will work closely with customers and internal teams to ensure the integrity of our data systems. Key responsibilities include analysing existing systems and operational procedures, understanding business goals, and collecting relevant data to support analysis and reporting.
Duties and Responsibilities
- Analyse existing systems and operational procedures to identify areas for improvement
- Understand the operational needs and business goals of the organization to inform decision-making
- Collect relevant data from within the organization and from clients to support analysis and reporting
- Create databases for data storage and future access using Excel or Google spreadsheets
- Analyse data through various statistical methods and models, presenting findings and recommendations to senior management teams
- Track the progress of operational changes implemented across the organization using key performance indicators
Required Skills and Qualifications
- Knowledge of operational policies within the organization and industry
- Understanding of organizational workflows and structures
- Experience with statistical and mathematical models
- Excellent knowledge of databases and programs such as Excel or Google spreadsheets
- Excellent communication skills
- Ability to turn complex data and trends into visual graphs for presentation
- Ability to source raw data through interviews with employees, customers, and clients
Benefits and Qualifications
- Bachelor's or Master's degree in a related field
- Minimum 1-3 years of relevant, hands-on Operations-related experience
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