Technical Leadership Specialist

1 day ago


Faridabad, Haryana, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview

As a seasoned professional, this role is ideal for an individual with strong technical background and leadership experience who seeks a strategic position with customer-facing influence.

Key Responsibilities:
  • Provide advanced technical support to customers, ensuring timely resolution of critical issues.
  • Lead root cause analysis efforts to drive permanent fixes and process improvements.
  • Develop and maintain knowledge base articles, runbooks, and diagnostic procedures for internal teams and customers.
  • Monitor service level agreements and implement measures to exceed customer satisfaction expectations.
  • Mentor junior support engineers to enhance team performance and foster technical growth.
Role Requirements:

This role requires a unique blend of technical expertise, leadership skills, and customer focus. Candidates should possess strong analytical and problem-solving abilities, excellent communication skills, and the ability to work effectively in a team environment.

What We Offer:

As a valued member of our team, you will receive comprehensive training, opportunities for professional growth, and a dynamic work environment that supports innovation and collaboration.



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