Sales Leader

1 day ago

Kolkata, West Bengal, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

Lead Retail Store Operations

As the leader of a flagship retail store, you will oversee daily operations to deliver world-class customer experiences. This involves ensuring exceptional customer service, driving sales performance, managing inventory, and maintaining a unique brand identity.

Key Responsibilities
  • Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
  • Ensure the store reflects the luxury retail identity through visual merchandising, cleanliness, and ambience.
  • Implement seasonal campaigns, festive promotions, and new collection launches as directed by management.
  • Drive sales to achieve and exceed monthly revenue targets.
  • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
  • Handle escalated customer queries, ensuring smooth exchange/return processes according to company policies.
  • Cultivate long-term relationships with loyal customers and promote membership programs.
  • Recruit, train, and supervise sales staff, stylists, and support personnel.
  • Monitor staff performance, set targets, and conduct regular team meetings.
  • Motivate the team to deliver exceptional shopping experiences.
  • Oversee stock movement, replenishment, tagging, and barcoding.
  • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
  • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
  • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations.
  • Prepare daily/weekly sales and footfall reports.
  • Ensure compliance with billing, GST, and company policies.
  • Maintain safety and operational excellence within the store.

Essential Skills and Qualifications

The ideal candidate possesses strong leadership skills, excellent communication abilities in English, Bengali, and Hindi, knowledge of ethnic wear fabrics, draping styles, and customer preferences. A customer-first mindset with problem-solving skills is essential. Proficiency in billing software, POS systems, and MS Office is also required.

Education and Experience

A Bachelor's degree (preferably in Retail, Fashion Management, or Business) and 4-6 years of experience in apparel/ethnic retail management are necessary. Proven success in achieving sales targets and leading retail teams is preferred.

Compensation and Benefits

Competitive salary, attractive staff discounts on sarees & apparel, and growth opportunities within the organization are offered.

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