Department Team Lead

2 weeks ago


Surat, Gujarat, India H&M Group Full time

About the Role

The Department Manager will play a crucial part in supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store.

The Department Manager will ensure that the Best Team is in place and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership.

The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Key Responsibilities

  • You will lead with a vision to secure the best experience for all our colleagues and customers.
  • You will evaluate your team's performance, provide regular feedback, and support succession through their development and training.
  • You will analyse and follow up on Sales & Profit KPI's for your department.
  • You will ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
  • You will give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.

Qualifications

To be successful in the role as Department Manager, we believe you have the below mentioned skills & experiences:

  • You are an inclusive, positive, creative, and willing to learn on the job, passionate for customer service and helping people find their style.
  • You are a multi-tasker & flexible who enjoys working in a fast-paced environment with an eye for detail.
  • You have 1-2+ years of transferrable experience welcome.
  • You have management experience in a customer-facing environment.
  • You have previous experience of leading and managing teams.

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