Customer Service Specialist

2 weeks ago

Gandhinagar, Gujarat, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 60,00,000

Attract top talent to the role of Customer Experience Coordinator.

The primary function is to provide exceptional customer service, ensuring seamless guest experiences.

Key Responsibilities:
  • Guest Communication: Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns.
  • Timely Responses: Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Guest Complaints: Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Team Coordination: Coordinate with the team to ensure seamless handover of guest information and payment details.
  • Upselling Opportunities: Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Hotel Loyalty Programs: Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Guest Relationships: Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Guest Database: Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
Required Skills and Qualifications:
  • Hospitality Experience: Previous experience in hospitality, customer service, or a similar role is beneficial.
  • Communication Skills: Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Interpersonal Skills: Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Organization: Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Technology: Comfortable using various technology tools like email, chat systems, and reservation software.
  • Teamwork: Ability to work independently and collaborate well with others in a team-oriented environment.
  • Knowledge: Knowledge of local attractions and the hospitality industry would be beneficial.

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