Customer Care Specialist

2 days ago


Gandhinagar, Gujarat, India beBeeCustomerCare Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Care Specialist

We are seeking a highly skilled and experienced Customer Care Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring timely resolution of customer inquiries.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about providing outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Manage and resolve customer complaints in a professional and courteous manner
  • Provide accurate and timely responses to customer inquiries via phone, email, and chat
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and service level agreements

Requirements:

  • At least 2 years of experience in a customer-facing role
  • Excellent verbal and written communication skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

Bonus Points:

  • Familiarity with consumer electronics industry
  • Proficiency in CRM software
  • Fluency in multiple languages

About Us:

We are a leading company in the consumer electronics industry, committed to delivering exceptional products and services to our customers. Our team is dedicated to innovation, excellence, and customer satisfaction.



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