
Regional Sales Development Coach
2 days ago
Role Overview: As a Regional Retail Trainer, you will be responsible for delivering effective training programs to enhance the customer experience across multiple stores in a specific region. This role acts as a bridge between the Training Head and Store-Level Champions, ensuring seamless communication and skill enhancement for store teams.
Key Responsibilities:
- Training Delivery & Facilitation
- Conduct engaging workshops on customer service, product knowledge, and sales techniques.
- Implement role-playing exercises, simulations, and on-the-job coaching.
- Deliver real-time feedback to employees to improve performance.
- Onboarding & Development
- Work closely with Store Managers and Champions to onboard new hires quickly and effectively.
- Assist in leadership development to create a pipeline of high-performing employees.
- Performance Monitoring & Feedback
- Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
- Conduct one-on-one coaching and team feedback sessions to address skill gaps.
- Help stores achieve their sales and customer service goals.
- Store Visits & Training Audits
- Visit stores regularly to observe customer interactions and provide real-time coaching.
- Conduct store training audits to ensure consistency and adherence to company standards.
- Identify top-performing employees and recommend them for promotions or advanced training programs.
Required Skills & Qualifications:
- Experience: 5+ years in retail training, sales training, or customer experience coaching.
- Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
- Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
- Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
- Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
- Travel Flexibility: Willingness to travel to multiple stores within the assigned region.
What's in it for You?
- Direct impact on enhancing the customer experience.
- Opportunity to work in a dynamic, fast-paced retail environment.
- Competitive salary, performance bonuses, and growth opportunities within the training team.
We appreciate your interest and encourage you to explore future opportunities with us.
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