Regional Sales Development Coach

2 days ago

Malappuram, Kerala, India beBeeRetailTrainer Full time ₹ 60,00,000 - ₹ 80,00,000

Role Overview: As a Regional Retail Trainer, you will be responsible for delivering effective training programs to enhance the customer experience across multiple stores in a specific region. This role acts as a bridge between the Training Head and Store-Level Champions, ensuring seamless communication and skill enhancement for store teams.

Key Responsibilities:

  • Training Delivery & Facilitation
  • Conduct engaging workshops on customer service, product knowledge, and sales techniques.
  • Implement role-playing exercises, simulations, and on-the-job coaching.
  • Deliver real-time feedback to employees to improve performance.
  • Onboarding & Development
  • Work closely with Store Managers and Champions to onboard new hires quickly and effectively.
  • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback
  • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
  • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
  • Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits
  • Visit stores regularly to observe customer interactions and provide real-time coaching.
  • Conduct store training audits to ensure consistency and adherence to company standards.
  • Identify top-performing employees and recommend them for promotions or advanced training programs.

Required Skills & Qualifications:

  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

What's in it for You?

  • Direct impact on enhancing the customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities within the training team.

We appreciate your interest and encourage you to explore future opportunities with us.

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