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Chief Conversational Experience Architect

2 weeks ago

Delhi, Delhi, India beBeeSolution Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
About this role

We're on a mission to transform how businesses interact with their customers. Our vision is to create conversational AI solutions that drive real business outcomes.

Job Overview

This role involves working closely with clients to understand their needs, design tailored solutions, and drive successful implementations. You will be responsible for creating measurable business impact and building strong relationships with our clients.

Main Responsibilities:
  • Engage with enterprise clients during the pre-sales and pilot phases to understand their business needs and design solutions.
  • Translate client use cases into clear implementation plans, call flows, and customer journeys.
  • Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with client expectations.
  • Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
  • Build and nurture strong client relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
  • Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.
Requirements
  • 4-7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.
  • Background in SaaS, enterprise software, AI, or financial services/fintech preferred.
  • Strong track record of owning client implementations from pilot to go-live with measurable business impact.
  • Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).
  • Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.
  • Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.
  • Highly agile and proactive, comfortable working in fast-paced startup environments.
  • Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.
What We Offer
  • Direct Impact: Shape the future of conversational AI and drive real business outcomes.
  • Ownership & Autonomy: Lead client implementations end-to-end, with real accountability for results.
  • Learning & Growth: Annual learning allowance, mentorship, and hands-on AI exposure.
  • Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.