Customer Success Strategist

3 days ago


Hyderabad, Telangana, India Frido Full time

**About Us**

Frido is a pioneering company based in Pune, committed to crafting innovative products that enhance daily life. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned recognition in the Indian market.

**Role Overview**

As our Senior Manager of Customer Experience, you will play a pivotal role in building and managing a world-class customer experience function. You'll be responsible for leading the customer success team, driving customer satisfaction and retention, and ensuring a seamless experience for our customers.

**Key Responsibilities**

  • Strategic Leadership: Develop and execute customer success strategies to ensure customer satisfaction, retention, and loyalty.
  • Team Management: Build, train, and mentor a high-performing customer success team to deliver an exceptional customer experience.
  • Cross-Functional Collaboration: Partner with product, marketing, and sales teams to gather customer insights and influence product development, promotions, and campaigns.
  • Customer Advocacy: Represent the voice of the customer within the organization, advocating for their needs and helping shape company-wide decisions.

**Qualifications**

  • 5+ years of experience in customer success, account management, or a related role, preferably in a fast-paced D2C startup environment.
  • Proven experience managing and scaling customer success teams.
  • Strong understanding of customer behavior, lifecycle management, and retention strategies.

**What We Offer**

A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' lives.



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