Customer Retention Strategist
5 days ago
Job Title: Customer Retention Strategist
About the RoleVidaXL is seeking a seasoned customer retention strategist to join our team. As a key member of our customer experience department, you will play a pivotal role in enhancing customer loyalty and satisfaction.
Key Responsibilities- Develop and implement customer retention strategies to improve the overall customer lifecycle experience.
- Analyze customer behavior, feedback, and churn trends to identify areas for improvement.
- Collaborate with cross-functional teams to ensure consistent and proactive customer engagement.
- Design interventions to address customer pain points and develop tailored action plans to address their needs.
- Proven experience of 2-3 years in customer retention, customer experience, or a related role.
- A project management background in CX is a plus.
- Strong analytical skills with experience interpreting customer data.
- Excellent communication and interpersonal skills to handle escalations effectively.
- Creative problem-solving abilities to develop innovative retention strategies.
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