Senior Service Operations Manager

10 hours ago

Kollam, Kerala, India beBeeService Full time ₹ 14,73,397 - ₹ 21,47,981
Job Title: Senior Service Operations Manager

Our company seeks a seasoned Senior Service Operations Manager to oversee the delivery of exceptional service experiences to our customers.

  • Lead and manage service operations teams to achieve operational excellence and customer satisfaction.
  • Collaborate with cross-functional departments to ensure seamless service delivery and resolve customer complaints in a proactive and solution-oriented manner.
  • Mentor and guide service engineers and technicians to enhance their skills and performance.
  • Develop and maintain service documentation, performance reports, and quality metrics to drive continuous improvement.

To succeed in this role, you will need:

  • Bachelor's degree in Mechanical Engineering or related field.
  • At least 8 years of experience in service operations management, with a proven track record of delivering high-quality services and leading teams to achieve operational excellence.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong technical knowledge and ability to motivate and guide the service team to deliver exceptional service experiences.

As a Senior Service Operations Manager, you will be responsible for developing and implementing strategies to improve service quality, reduce costs, and increase customer satisfaction. You will work closely with the service team to ensure that they have the necessary resources and support to deliver exceptional service experiences.

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