
Senior Consumer Service Operations Manager
23 hours ago
Sr. Specialist – Customer Service Operations.
This is a role for a results-driven individual with a strong problem-solving and risk management ability to ensure a premium customer service experience across all channels in Emerging Markets.
Key Responsibilities:
• Ensure a premium CS experience across all channels in Emerging Markets
• Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point
• Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards
• Lead business reviews with vendors (monthly/quarterly/annual)
• Optimize processes and implement rollouts/new functionalities across regions
• Drive continuous improvement initiatives and hold vendors accountable
• Support people management by guiding vendor team structures & workload efficiency
Required Skills and Qualifications:
- 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom
- Expert knowledge in Consumer Service operations
- Strong project management & reporting experience
Benefits:
- Ability to adapt quickly in a dynamic environment
- Excellent stakeholder & vendor management skills
- Strong communication skills in English (verbal & written)
-
Senior Service Operations Manager
17 hours ago
Kollam, Kerala, India beBeeService Full time ₹ 14,73,397 - ₹ 21,47,981Job Title: Senior Service Operations ManagerOur company seeks a seasoned Senior Service Operations Manager to oversee the delivery of exceptional service experiences to our customers.Lead and manage service operations teams to achieve operational excellence and customer satisfaction.Collaborate with cross-functional departments to ensure seamless service...
-
Senior Operations Manager
1 week ago
Kollam, Kerala, India beBeeFinancial Full time ₹ 1,80,00,000 - ₹ 2,20,00,000Job DescriptionWe are seeking an experienced Service Delivery Professional with a strong track record of managing large-scale operations across Banking, Financial Services, and Insurance.The ideal candidate will have expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation,...
-
Consumer Investment Specialist
2 days ago
Kollam, Kerala, India beBeeInvestment Full time ₹ 40,00,000 - ₹ 85,00,000Consumer Investment SpecialistWe are seeking an accomplished professional to spearhead our investment strategy and drive business growth in the consumer market.This full-time role entails conducting thorough financial analysis, evaluating potential investments, and providing expert guidance on portfolio management.Key responsibilities include researching...
-
Senior Operations Manager
6 days ago
Kollam, Kerala, India beBeeEngineering Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to lead our hotel's engineering department. The ideal candidate will have a strong background in mechanical or electrical engineering and excellent leadership skills.Key Responsibilities:Develop and implement business strategies for the hotel, aligned with overall...
-
Senior Manager/ Associate Director
1 week ago
Kollam, Kerala, India Ola Full timeOla Cabs is India's leading mobility platform, transforming the way millions of people move every day.As we scale across cities and innovate with new offerings, we are looking for an experienced AssociateDirector – Legal to partner with business, operations, and regulatory teams.The role will focus on mobility regulation, consumer protection, litigation...
-
Executive Consumer PR Specialist
1 week ago
Kollam, Kerala, India beBeeCommunications Full time ₹ 60,00,000 - ₹ 1,20,00,000Job TitlePublic Relations Manager (Consumer)We are seeking an experienced Public Relations Manager to join our team. The ideal candidate will have a strong background in the consumer sector and be able to develop and execute integrated communication strategies.This role requires leadership, creativity, and the ability to drive results through a motivated...
-
Senior Retail Operations Manager
5 days ago
Kollam, Kerala, India beBeeOperations Full time ₹ 22,00,000 - ₹ 25,00,000Job Title: Senior Retail Operations Manager">A Senior Retail Operations Manager is responsible for overseeing the daily activities of a retail showroom or service environment. Key responsibilities include scheduling tasks, monitoring staff performance, and providing customer satisfaction.">Key Responsibilities:">Scheduling Tasks:Schedule and assign tasks to...
-
Senior Store Operations Manager
29 minutes ago
Kollam, Kerala, India beBeeStore Full time ₹ 45,00,000 - ₹ 85,00,000Store Operations ManagerThis is a senior-level management position in which you will oversee the day-to-day operations of our store. As Store Operations Manager, you will be responsible for ensuring that all aspects of store operations are running smoothly and efficiently.Key Responsibilities:Team Leadership:** Lead and motivate a team of sales associates to...
-
Senior Manager
2 days ago
Kollam, Kerala, India beBeeDiscovery Full time ₹ 40,00,000 - ₹ 50,00,000About a top global legal firm backed LPO: Our organization is seeking an experienced professional to fill the role of Senior Manager- Legal Services. This position requires strong leadership and management skills, as well as expertise in document review and incident response services. The ideal candidate will have a deep understanding of e-discovery tools...
-
Pharmacy Operations Manager
1 day ago
Kollam, Kerala, India beBeePharmacy Full time ₹ 9,00,000 - ₹ 12,00,000Ambitious & Results Driven Pharmacy LeaderWe are seeking a dedicated and results-oriented pharmacy leader to join our team.Job Description:The successful candidate will be responsible for overseeing the day-to-day operations of our hospital pharmacy, including supervising staff, managing inventory, and ensuring compliance with regulatory requirements.They...