Senior Operations Manager
1 day ago
We are seeking an experienced Service Delivery Professional with a strong track record of managing large-scale operations across Banking, Financial Services, and Insurance.
The ideal candidate will have expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives.
The successful candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across multiple regions.
Key Responsibilities:
- Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
- Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
- Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
- Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
- Proven ability to lead and scale operations of 200+ FTEs.
- Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
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