Regional Operations Manager

21 hours ago

Kollam, Kerala, India beBeeRegional Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Regional Operations Manager

Role Overview:

This is a leadership role that oversees regional operations and ensures smooth execution of tasks.

  • Complete ownership of managing regional activities and teams
  • Defining scope and key performance indicators (KPIs) for team members
  • Collaborating with senior management to develop strategic programs and projects
  • Direct reporting to zonal administration on daily activities, incident management, etc.
  • Monitoring and reporting of key project activities, plans, and progress
  • Managing calls and discussions
  • End-to-end exam day and non-exam day administrative activities management and team coordination
  • Ensuring zero incidents on exam day related to administrative services
  • Supporting recruitment, training, and talent development of team members
  • Establishing control and monitoring mechanisms within the admin team in the region
  • Training and developing the admin team within the region
  • Ensuring standardization of processes at all exam venues
  • Regional vendor management, supporting zonal heads in finalizing contracts and vendor invoices
  • Publishing regular dashboards on key performance parameters to zonal administration and senior management as needed
  • Central point of contact for all facility-related matters at the regional level
  • Ensuring service-level agreements and service-level commitments at exam venues
  • Governance over ViDZ/LISP partners, regular meetings, and closure of audit points
  • Contract management
  • Supporting the shortlisting of potential partners/venues identified by city heads based on defined parameters within the region
  • Maintaining and monitoring legal compliance for all venues
  • Preparing and deploying contingency/business continuity plans
  • Conducting surprise checks at exam venues
  • Handling crisis situations
  • Coordinating and managing with manpower agencies
  • Conducting audits of exam venues
Required Skills and Qualifications:
  • Strong communication skills (written and verbal)
  • Technical knowledge of electrical equipment
  • Experience in soft services facility management
  • Experience in facility operations and management
  • Proven experience in team management
  • Conflict management skills
  • Ability to work under pressure
  • Willingness to travel
  • Good liaisoning skills with local government departments
  • Awareness of laws related to facility compliance and operations
  • Vendor management skills
  • Ownership, responsibility, and accountability for assigned work
  • Computer knowledge (Microsoft Excel, Word, PowerPoint, etc.)
Benefits:

The ideal candidate will have excellent communication and interpersonal skills, be self-motivated, and possess strong analytical skills.

Others:

Professional certifications, additional language knowledge, and strong logical understanding are desirable.

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