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Senior Retail Operations Manager
2 weeks ago
Job Title: Senior Retail Operations Manager
">A Senior Retail Operations Manager is responsible for overseeing the daily activities of a retail showroom or service environment. Key responsibilities include scheduling tasks, monitoring staff performance, and providing customer satisfaction.
">Key Responsibilities:
">- Scheduling Tasks:
- Schedule and assign tasks to staff to ensure sufficient coverage during peak hours
- Staff Performance Management:
- Monitor staff performance, provide feedback, and address any performance-related issues
- Customer Satisfaction:
- Answer customer questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources
Requirements:
">- Experience:
- 5 years of proven textile experience as a Floor Manager or supervisory role within a retail showroom or service environment
- Operational Skills:
- Proficiency in handling operational tasks, including inventory management and staff scheduling
- Technical Skills:
- Familiarity with point-of-sale (POS) systems and operational management tools
- Software Proficiency:
- Proficiency in using inventory management or retail management software systems
