Chief Retail Operations Executive

Job Title:

Store Manager is a leadership role responsible for overseeing the overall operations of a retail boutique. The ideal candidate will have excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Operations Management: Lead and manage the day-to-day activities of the store, ensuring seamless execution of sales, customer service, and visual merchandising tasks.
• Team Leadership: Foster a positive and inclusive work environment, guiding and developing team members to achieve their full potential.
• Sales Growth: Develop and implement strategies to drive sales growth, exceeding monthly and annual targets while maintaining high levels of customer satisfaction.
• Customer Experience: Ensure every customer interaction reflects luxury brand values, providing personalized service and fostering long-term relationships.
• Inventory Management: Oversee inventory control, stock movement, and safe-room protocols, authorizing stock in/out, sales invoices, and client documentation as needed.
• Audit and Compliance: Coordinate audits and ensure compliance with security and safe-room teams, maintaining accurate records and reports.
• Boutique Presentation: Maintain luxurious standards in boutique presentation, visual merchandising, and ambience, enforcing SOPs related to client service, security, and operational processes.
• Compliance and Risk Management: Ensure adherence to HR, finance, and incentive policies, mitigating risks and ensuring a secure working environment.

Requirements:

• Leadership Skills: Proven ability to lead and motivate high-performing teams, driving results-oriented performance and exceptional customer experiences.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions under pressure.
• Business Acumen: Understanding of business principles, including sales growth strategies, financial management, and risk mitigation.
• Customer Focus: Passion for delivering exceptional customer experiences, with a deep understanding of luxury brand values and customer expectations.
• Education and Certifications: Bachelor's degree in Business Administration or a related field, with relevant certifications or training in retail management, leadership development, or luxury services.

Benefits:

• Competitive Salary: Market-competitive salary package, reflecting individual performance and industry standards.
• Benefits Package: Comprehensive benefits package, including health insurance, retirement planning, and paid time off.
• Professional Development: Opportunities for ongoing learning and professional development, supporting career growth and advancement.
• Work-Life Balance: Flexible work arrangements, ensuring a healthy work-life balance and promoting employee well-being.

About Us:

We are a dynamic retail organization dedicated to delivering exceptional customer experiences and driving sales growth through innovative strategies and outstanding team leadership.

Contact Information: