Support Operations Associate

1 day ago


Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,87,654 - ₹ 12,34,567
Customer Service Operations Role

We are seeking a Customer Service Operations professional to join our operations team in India. As a key member of the team, you will play a critical role in delivering exceptional customer service and support.

Responsibilities:
  • Follow through on incidents, reports, and projects
  • Act as an escalation point for service-related problems
  • Input accurate customer information into the database
  • Assist in training and monitoring call center agents to ensure quality of service
  • Maintain service level agreements for different lines of business
  • Resolve customer and client queries in the case management system
Requirements:
  • Bachelor's degree
  • Two years of experience in a similar related position
  • Excellent oral and written communication skills
  • High levels of customer service skills
  • Previous experience in a Level 2 support role
  • Familiar and comfortable working in a busy corporate environment with 24/7 shifts
  • Experience in providing application support
  • Familiar with Microsoft Office


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