Telephone Support Associate

8 hours ago


Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

Job Title: Telephone Support Associate

We are currently seeking a Telephone Support Associate to join our team. As a key member of our operations, you will be responsible for providing excellent customer support via phone calls.

The ideal candidate will have excellent communication skills in English and Hindi, as well as a pursing degree, graduate or postgraduate. They should also possess personable, attentive, and active listening skills, with good interpersonal skills and communication skills in English.

Responsibilities:

  • Handle callers diligently and provide required information promptly over the phone.
  • Listen to caller's concerns, issues, and queries (if any) respond & direct them appropriately.
  • Refer escalations & questions to respective team, if required for prompt closure.
  • Maintain a positive attitude and calmly respond to callers.
  • Understand process, execute, and maintain SLA in certain metrics.


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