Lead Technical Support Specialist

21 hours ago


Jaipur, Rajasthan, India beBeeProfessionalism Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Support Team Lead

This role involves leading a team to provide exceptional technical support to our customers. As a key member of the customer support organization, you will be responsible for:

  • Providing timely and effective solutions to customer queries via various channels.
  • Troubleshooting complex technical issues related to LAN configuration, network connectivity, and other problems.
  • Collaborating with internal teams to resolve escalated issues that require a high level of expertise.
  • Ensuring accurate documentation of customer interactions using CRM software for tracking and reporting purposes.

To succeed in this role, you should possess the following skills and experience:

  • 2-3 years of experience in a similar industry.
  • Strong communication skills (verbal & written) for effective interaction with customers.
  • Basic knowledge of computer hardware, networking fundamentals, and operating systems.

Our ideal candidate is a professional who can maintain a high level of professionalism while communicating with customers and provide excellent service to our clients.



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