
Senior Customer Service Liaison
1 week ago
Job Summary:
We are seeking a highly skilled and experienced professional to fill the role of CRM Executive. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.
The CRM Executive will be responsible for coordinating with customers to resolve any issues, providing timely solutions, and handling client escalations and closures. They will also be responsible for generating required documents for transportation, invoicing customers, and collecting payments.
- Key Responsibilities:
- Coordinating with customers to resolve issues and provide timely solutions
- Handling client escalations and closures
- Generating required documents for transportation
- Invoicing customers and collecting payments
- Coordinating with warehouses for system entries and transactions
- Performing stock reconciliations as per schedule
Requirements:
- Excellent communication and problem-solving skills
- Good knowledge of MS Office (Powerpoint, Excel etc.)
- Keen interest in Logistics
- Willingness to learn and implement new ideas
- Positive attitude and customer-centric approach
What We Offer:
- A dynamic and fast-paced work environment
- Opportunities for growth and development
- A competitive salary and benefits package
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