Senior Client Services Liaison

6 days ago


Gurgaon, Haryana, India beBeeCustomer Full time ₹ 4 - ₹ 9

Job Title: Senior Customer Service Executive

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About the Role:

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We are seeking a highly skilled and experienced Customer Service Executive to join our team. As a Senior Customer Service Executive, you will be responsible for managing large volumes of customer inquiries and resolving complex issues in a timely and professional manner.

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Key Responsibilities:

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• Respond to customer inquiries via phone, email, and other communication channels in a friendly and courteous manner

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• Resolve customer complaints and concerns in a fair and timely manner

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• Provide excellent customer service by being proactive, responsive, and empathetic

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• Work collaboratively with internal teams to resolve customer issues and improve overall customer experience

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• Identify and escalate complex customer issues to senior management as needed

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Required Skills and Qualifications:

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• Excellent written and verbal communication skills

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• Strong problem-solving skills and ability to think critically

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• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously

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• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint, SharePoint)

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• Previous experience in a customer-facing role or call center environment

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Benefits:

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• Competitive salary and benefits package

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• Opportunities for career growth and development

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• Collaborative and dynamic work environment

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Others:

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• We are an equal opportunities employer and welcome applications from diverse candidates

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• The successful candidate will be required to undergo a comprehensive background check prior to commencing employment



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