Client Services Manager
2 days ago
Company Description
Kalaa is an experiential marketing company that specializes in creating and executing unique experiences integrated with bespoke technology and engaging content. Since its inception in 2019, Kalaa has partnered with major brands including Nestle, Doubtnut, Lixil, Delhi Police, IGNCA, and the Ministry of Culture. With offices in Delhi and Gurgaon, Kalaa stands out by seamlessly combining innovative experiences with technology and effective on-ground execution. The company's in-house technology integration, content, and design production capabilities further enhance its offerings to corporate and government clients.
Role Description
This is a full-time, on-site role located in Gurugram for a Senior Executive Client Servicing. The Senior Executive Client Servicing will handle day-to-day communication with clients, ensure customer satisfaction, and manage various client service activities. Tasks include maintaining strong client relationships, addressing client queries and concerns, developing strategies to grow and sustain the relationship clients, creating visually and conceptually awesome presentations, and collaborating with internal teams to deliver exceptional service. The role will also require overseeing financial aspects related to client servicing.
Qualifications
- Experience working in Events - Event Client Servicing, Key Account Management - Events
- Strong Communication skills
- Knowledge of Finance and financial management related to client services
- Excellent problem-solving and interpersonal skills
- Ability to work on-site in Gurugram
- Bachelor's or equivalent degree in Event Management, Business Administration, Marketing, Mass Communication or related field
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