Client Servicing Manager

2 days ago

Gurgaon, Haryana, India Vidal Health Insurance TPA Private Limited Full time ₹ 4,20,000 - ₹ 8,40,000 per year

Job description

We are hiring Managerial role in Vidal Health Insurance TPA for Client Servicing (Corporate).

Only TPA or Health Insurance industry will be preferred.

Immediate Joiner also required.

Job Title: Manager

Job Location: Gurgaon, Udhyog Vihar Phase 5

Role Objective

To lead and optimize the organizations strategy, ensuring seamless client interactions and service delivery across health insurance workflows. Manager will serve as a strategic bridge between technology, client servicing, and operations to enhance customer satisfaction and retention.

Key Responsibilities

1.Strategic Corporate Relationship Management

2.Drive retention and satisfaction of top corporate clients across the region.

3.Ensure consistent engagement and value delivery to key accounts(Corporates)

Leadership Reporting & Issue Resolution on any escalations.

4.Prepare and review reports on top corporates, insurance companies, and brokers if required.

5.Proactively identify and resolve issues before they escalate to leadership.

6.SLA Fulfilment & Stakeholder Commitments.

7.Oversee timely submission of MIS reports to insurance companies, corporate clients, and internal teams

8.Maintain strong working relationships with HO teams of insurance companies & Brokers.

Department Oversight

9.Coordination with functional Department-Preauth, Claims, Enrollment and related functions for claims and cashless settlement.

10.Responsible for profitability and cost control of Key Corporates and retention

11.Portfolio Management: Handle corporate client portfolios with a focus on service excellence and retention.

12.Team Handling if required etc

Specifications

Graduate / MBA with 710 years of experience in Health Insurance(Corporate-Client Servicing or TPA industry)

Proven track record in client servicing, stakeholder management, and team leadership

  • Currently working in a managerial role with direct team handling responsibilities

Strong understanding of corporate client expectations and insurance workflows

Interested candidate can connect on

Job Types: Full-time, Permanent

Pay: ₹55, ₹70,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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