Client Servicing Manager
17 hours ago
Who Are We?
WALK Experiential Marketing & Management Pvt. Ltd, located in Gurugram, is a cutting-edge corporate event management company specializing in brand activations, conferences, digital events, and custom creative solutions. The company's mission is to deliver tailored, inventive strategies that leave lasting impressions and elevate your brand above the competition. Equipped with an in-house creative studio, WALK Experiential produces stunning audio-visual content and versatile creatives that cater to every aspect of an event.
Job Description:
This is a full-time on-site role In Gurgaon. The personnel shall be responsible for the following roles and responsibilities:
- Minimum of 7-8 years of experience in Event Management.
- Responsible for Pitching and Onboarding fresh clients.
- Servicing existing clients in accordance with the other departments.
- Leading ideation sessions based on client briefs, ensuring the event design aligns with client objectives, in close coordination with the team.
- Collaborating with various internal teams including Creative, Strategy, and Copywriting to develop events and activations that meet client briefs and budget constraints.
- Acting as the primary point of contact for clients throughout the event management process, from initial meetings to event execution.
- Ensuring 100% familiarity on the Walk Credentials and sharing with clients/prospects to develop confidence & authenticity.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Ensuring excellent client service and quality delivery.
- Delivering presentations with minimal support and demonstrating proficiency in client interactions.
- Assisting in Preparing Costing, Budget sheets and closure reports with the concerned departments.
- Develop effective communication to give the creative brief to the Creative Team.
- Being on site at all times during and before an event/activation to ensure & understand the technical equipment and fabrication part of the event/activation.
- Conducting quality checks on prints, giveaways, and collateral to maintain high standards.
- Researching and sharing innovative campaigns within the market with the client servicing team to inspire and enhance service offerings.
- Invoicing and payment realization from Client for ongoing/previous events/activations.
- Responsible to ensure client testimonial & review on areas of improvisation for further organisational development.
- Post-mortem Report preparation after every event/ activation with the concerned departments.
- Fostering effective communication with subordinates on projects and ensuring effective delegation of work.
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