Customer Service Liaison

5 hours ago


Gurgaon, Haryana, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,40,00,000
Guest Experience Specialist

This role requires a professional who can deliver exceptional guest experiences, ensuring the highest standards of customer service are met.

Key Responsibilities:
  • Meet and greet guests in the lobby area, directing them to their destinations.
  • Act as the main point of contact for VIP guests, briefing hotel departments on their requirements.
  • Seek feedback from customers and respond promptly to all queries.
  • Manage, record, and resolve guest complaints in a timely manner.
  • Maintain a high level of customer service across Reception, Lobby, and Executive Lounge areas.
  • Demonstrate a thorough understanding of hotel facilities and services, identifying opportunities for up-selling and promoting.
Requirements:
  • Previous managerial experience in a customer service function.
  • Ability to listen and respond to demanding guest needs.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient with a commitment to delivering high-quality customer service.


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