Customer Support Liaison

1 day ago


Gurgaon, Haryana, India beBeePayment Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: Customer Support Liaison

 

We are seeking a highly skilled and experienced Customer Support Liaison to join our team. As a Customer Support Liaison, you will be responsible for delivering exceptional customer service and support to our clients.

 

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner via phone, email, and chat.
  • Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies.
  • Evaluate and escalate unresolved queries to the appropriate departments and ensure follow-through.
  • Maintain accurate records of customer interactions, issues, and resolutions using CRM tools.
  • Collaborate with technical and operations teams to address recurring issues and enhance customer experience.
  • Provide feedback to product development teams based on customer pain points.
  • Stay updated on industry trends, product updates, and regulatory guidelines in the payments domain.

 

Required Skills and Qualifications:

  • A minimum 6-month experience in customer support within the payments or fintech industry.
  • A strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols.
  • Excellent verbal and written communication skills in English (regional language proficiency is an asset).
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Familiarity with customer support tools or similar CRMs.
  • A basic knowledge of fraud prevention and KYC/AML guidelines is an advantage.

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